Portable Gas Detection Service

 

Portable Gas Detection Service

MSA offers expert service solutions to protect your Portable Gas Detection investment. Service is performed by factory-trained and factory-certified technicians in accordance with MSA factory procedures. You can be confident that your product will be serviced to original factory specifications using genuine MSA replacement parts and processes. Full manufacturer’s warranty service and support is provided.

Benefits and Policy

Benefits
  • Improves turnaround time
  • Eliminates repair estimates and pre-approved spending limits
Repair Policy
  1. MSA will continue to service portable instruments after the end of the product life cycle for no less than 3 years.
  2. All used items being returned must be cleaned, sanitized, or decontaminated as necessary to minimize the possibility of MSA employee exposure to health hazards in handling such material. All applicable laws and regulations apply. MSA reserves the right to return unsanitary product un-repaired at your expense.
  3. MSA employs a calculation to determine whether or not the instrument should be deemed as "not economical to repair." If requested, we will return these instruments to the customer at no charge.
  4. The repair charge is not intended to cover instruments with components that have been salvaged from other instruments. In such cases, MSA reserves the right to return these instruments.

How to Request Service

To return a product for service at an MSA service center, please contact Customer Service or schedule a service at your location. Please have the information in the link below ready when calling.

Service Notification Request

"Repair on Demand" Next-Day Service

Note: All used items being returned for service must be cleaned, sanitized and/or decontaminated as necessary to minimize the possibility of MSA employee exposure to health hazards in handling such material. All applicable laws and regulations shall apply. MSA reserves the right to return unsanitary items unrepaired.